Remote ownership
How to Choose a Property Manager in Aruba
Turn a vague promise to “look after the house” into a measurable service with clear authority, reporting and safeguards.
Write the scope first
Before requesting proposals, describe the property, occupancy, rental use, equipment and the services you expect. Ask each candidate to price the same scope so comparisons are meaningful.
Core due diligence
- Legal business name and local contact details
- Relevant registration, licence or professional credentials
- Liability and employee insurance
- References from similar properties
- Named account manager and backup contact
- Secure key and code management
- Written contractor and conflict-of-interest policy
- Sample inspection and financial reports
Put authority in writing
The agreement should define normal spending limits, emergency authority, approvals, mark-ups, cash handling, owner funds, contractor selection and record retention. It should also explain response times, after-hours cover and what happens if the named manager is unavailable.
Reporting that protects both sides
- Dated inspection checklist
- Photographs of key areas and any defect
- Work completed and by whom
- Open decisions with recommended deadline
- Invoices matched to approvals
- Utility or occupancy anomalies
- Reserve balance or budget status where relevant
Interview questions
- What happens at 2 a.m. if there is a leak or alarm?
- How quickly will I know about damage?
- Can I approve or reject preferred contractors?
- How are keys logged and returned?
- What is your inspection evidence?
- Which tasks cost extra?
- How do you protect guest and owner data?
- What is the termination and handover process?
Review after 90 days
Check whether reports arrived on time, issues were escalated appropriately, invoices match the agreement and the property condition is documented. Fix gaps early; do not wait for the annual renewal.
